Shipping and Returns Policy

Welcome to our Helena Geiger Retail Store

We aim to provide high-quality retail fabrics and textile products that inspire creativity and elevate your projects. Before you explore our offerings, please take a moment to familiarise yourself with our Shipping and Returns Policy.

SHIPPING AND RETURNS POLICY (for online store only)

SHIPPING

We offer free shipping for all deliveries within Australia.

Please expect your order to be dispatched within 2 working days after order is placed.

Delivery time frames within Australia can vary from 1 to 2 weeks.

RETURNS

Our refund and returns policy lasts 30 days. If 30 days have passes since your last purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges or refunds can be given if goods are faulty. Customers will lose their right to a refund if the goods have not been used in accordance with instructions or have been misused or damaged.

All claims where goods are faulty must be submitted via email (below) within seven (7) days of the customer receiving the goods.

 

DISCLAIMER

While we take great care to reproduce images and colours as accurately as possible, there may be some variations depending on screen resolution or monitor settings for each individual computer or device.

In Conclusion

By using our website, you agree to abide by our shipping and returns policy and the terms and conditions on this website. Helena Geiger Textile Designs reserves the right to change our policies at any time. We recommend checking this page periodically for updates.

Thank you for choosing Helena Geiger Textile Designs. We look forward to helping you bring your creative visions to life with our exquisite fabrics and textiles.

HOW CAN WE HELP?

If you have any questions or require further clarification, please do not hesitate to contact our customer service team.

Contact Helena Geiger

Drop a note to request a quote, call or sample. Simply describe your project or interest and I’ll be in touch.



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